Aug 3, 2020
Suddenly finding yourself dealing with an angry, loud, confrontational person is shocking and scary. We all need to know how to deal with these situations and my guest this week is John Riley. John is a retired police officer, and he and his team travel all over the United States conducting Conflict De-escalation Training seminars. John and I are on a very similar page and I think you can glean some good training ideas from this podcast.